Returns & Exchanges

At Stars + Honey, we prioritize your satisfaction and the quality of our artisanal food products. Due to the perishable nature of our items, we offer a 14-day window for reporting any issues or requesting a replacement for damaged goods.

Return Process

• 1.
  Contact Support

  Email our customer care team within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach high-quality photos of the product and packaging, especially if the item arrived damaged or compromised during transit.

• 3.
  Verification Process

  Our quality assurance team will review your request within 48 hours to determine if a refund or a fresh replacement is appropriate.

• 4.
  Resolution Delivery

  Once approved, your replacement will be dispatched via priority shipping or a full refund will be credited back to your original payment method.